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http://dspace.univ-tiaret.dz:80/handle/123456789/15439| Title: | دور عصرنة الإدارة الضريبية في تحسين جودة الخدمات المقدمة للمتعاملين الاقتصاديين في الجزائر |
| Authors: | بن هني, بختة بن يمينة, روبة |
| Keywords: | عصرنة الإدارة الضريبية جودة الخدمات بوابة جبايتك |
| Issue Date: | Jun-2024 |
| Publisher: | جامعة ابن خلدون-تيارت |
| Abstract: | هدفت هذه الدراسة إلى تسليط الضوء على دور عصرنة الإدارة الضريبية في تحسين جودة الخدمات المقدمة للمتعاملين الاقتصاديين في مركز الضرائب بولاية تيارت حيث تضمنت الدراسة جميع موظفي المركز، والبالغ عددهم 41موظفا وموظفة كعينة بحثية، واعتمدت الدراسة على المنهج الوصفي لتحقيق نتائج دقيقة وشاملة حيث تم جمع البيانات من خلال إستبانة معدة بعناية تم تحليله مدخلاتها باستخدام برنامج الحزمة الإحصائية( SPSS V ::: ) لاستكشاف آراء الموظفين وتجاربهم وتقييم لكفاءة البوابة الإلكترونية "جبايتك"في تحسين جودة الخدمات الضريبية، وأسهم هذا التحليل المنهجي في اختبار الفرضيات المطروحة والتأكد من مدي صحتها، مما يتيح فهما أعمق لكيفية تعزيز الأداء الضريبي وتقديم توصيات مبنية على أسس علمية دقيقة. |
| Description: | This study aimed to highlight the role of modernizing tax administration in improving the quality of services provided to economic operators at the Tax Center in Tiaret Province. The study included all employees of the center, totaling 41 male and female employees as a research sample. The study adopted a descriptive methodology to achieve accurate and comprehensive results. Data was collected through a carefully prepared questionnaire and analyzed using the Statistical Package for Social Sciences (SPSS V :::) to explore employees' opinions, experiences, and evaluate the efficiency of the "Jibaytek" electronic portal in improving tax service quality. This methodological analysis contributed to testing the hypotheses and ensuring their accuracy, enabling a deeper understanding of enhancing tax performance and providing recommendations based on precise scientific foundations. The study yielded several important findings, including that the use of information technology in tax administration enhanced operational efficiency and significantly reduced the time required to complete tax transactions. Furthermore, the "Jibaytek" portal provided an effective communication channel between tax authorities and economic operators, facilitating information exchange and guidance and leading to improved understanding and compliance with tax requirements. Additionally, the study showed that improving the accessibility and usability of the "Jibaytek" portal played a pivotal role in enhancing user experience and increasing tax compliance rates. The study also emphasized the importance of providing additional services through the portal and integrating it with other government systems to ensure smooth data exchange and enhance tax administration effectiveness comprehensively. These results are of fundamental importance not only for the development of current tax administration but also as a fundamental reference for future studies aimed at exploring and developing new strategies to improve tax performance and enhance economic operators' satisfaction. The study also recommended the widespread use of technology in all aspects of tax administration, offering a wide range of additional services through the portal, and linking the "Jibaytek" portal with other government systems to ensure data integration and ease of information exchange. It also advocated for enhancing tax administration modernization in Algeria through infrastructure development and guiding employees to improve customer service |
| URI: | http://dspace.univ-tiaret.dz:80/handle/123456789/15439 |
| Appears in Collections: | Master |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| TH.M.COM.2024.87.pdf | 2,03 MB | Adobe PDF | View/Open |
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