Towards an Integrated Health Management System in Algeria with Collaborative Communication:

Abstract

Effective and efficient collaboration between the patient and their medical environment, as well as inter-professional cooperation, are essential to ensure quality care. Information and Communication Technologies (ICT) emerge as a solution aimed at facilitating this process. In Algeria, the digitization of healthcare services is receiving considerable attention from authorities, as evidenced by recent decrees on the subject. Although this process has already been initiated, there are still challenges to be addressed in terms of communication, centralization of healthcare services, patient empowerment, medical data management, care coordination, and adaptation to new technologies, particularly Artificial Intelligence (AI). To address these challenges, a set of two platforms—a mobile application for patients and a web application for healthcare professionals—has been developed, facilitating their collaboration in the care process. Using an agile methodology such as SCRUM, this project empowers patients by providing medical information features like a chat bot, management of their Electronic Health Record (EHR), and teleconsultation. Additionally, it offers better cooperation among healthcare professionals through features such as telemedicine, decision support assistants, and full access to EHR