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http://dspace.univ-tiaret.dz:80/handle/123456789/13851| Title: | أثر تطبيق بطاقة الأداء المتوازن على تقييم كفاءة الأداء في المؤسسة المصرفية |
| Authors: | واصل, رشيدة وزان, تومية |
| Keywords: | بطاقة الأداء المتوازن البعد المالي بعد العملاء تقييم كفاءة الأداء |
| Issue Date: | Jun-2023 |
| Publisher: | جامعة ابن خلدون-تيارت |
| Abstract: | هدفت هذه الدراسة الى تسليط الضوء على أثر تطبيق بطاقة الأداء المتوازن على تقييم كفاءة الاداء في المؤسسة المصرفية، ومعرفة تأثير ابعادها التي تشهدها البيئة المصرفية باعتبارها نهجا اداريا حديثا ، ولتحقيق اهداف الدراسة تم تصميم استبانة من 25 عبارة موزعة على اربعة ابعاد وهي البعد المالي، البعد العملاء، وبعد العملية الداخلية، وبعد التعلم، وزعت على موظفي البنك الوطني الجزائري. |
| Description: | This study aimed to shed light on the impact of applying the balanced scorecard on evaluating the efficiency of performance in the banking institution. And knowing the impact of its dimensions in the banking environment as a modern administrative approach, and to achieve the objectives of the study, a questionnaire was designed consisting of 25 statements spread over four dimensions: the financial dimension, the customer dimension, the internal process dimension and the learning dimension, distributed to the employees of the National Bank of Algeria - Tiaret Agency. The study, after using the analytical descriptive approach, and the case study method through conducting a field study, after conducting the appropriate statistical treatment SPSS, showed the following results: There is a statistically significant effect of using the dimensions of the balanced scorecard in the process of evaluating the performance of the National Bank of Algeria - Tiaret Agency, which is the subject of the study, and there are no statistically significant differences between the averages of the employees' response on the use of the balanced scorecard in evaluating the performance efficiency under study due to the personal variables when Significance level 0.05. The study also revealed that the National Bank of Algeria - Tiaret Agency uses the financial dimension and the customer dimension to a high degree, while it uses the internal operations dimension and the learning and growth dimension to a medium degree. |
| URI: | http://dspace.univ-tiaret.dz:80/handle/123456789/13851 |
| Appears in Collections: | Master |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| TH.M.COM.2023.176.pdf | 12,54 MB | Adobe PDF | View/Open |
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